We warrant that all our products will be free of defects at the time of shipping. These products are all subject to the manufacturers warranties.
Any of our products that become faulty during the warranty period may be returned in order for us to arrange repair or replacement. As soon as we have been contacted by you to facilitate return of the product to us, we will provide you with the necessary return details.
Should a product be found faulty within 7 (seven) days from having received your order, we will collect and return the product and if the manufacturer or its official distributing agent determines that the product can be honoured in terms of the warranty, we will carry all the costs involved in returning and repairing or replacing the product. This will be subject to the manufacturer or its official distributing agent determining that the product can be honoured under the terms of the warranty. If not, the costs for the return of the product will be for your account.
Should the product be found faulty or become faulty after 7 (seven) days from having received your order and where the product still falls under the warranty period, the cost of returning the faulty product will be for your account and we will cover the cost of returning the repaired or replaced product back to you. This will be subject to the manufacturer or its official distributing agent determining that the product can be honoured under the terms of the warranty. If not, the costs for the return of the product will be for your account.
If you are not entirely satisfied with the product you have received, you may return the product within 7 (seven) days after date of delivery. The returned product should however be returned in its original condition and packaging. After receipt of the returned product the Store Manager will inspect the product and determine if it is in its original condition and packaging. PANTHAERA will charge a 15% restocking and/or handling fee if the return is accepted.